I was twenty minutes into the first ride on my new Benno Boost E a few months back, when a car with road bikes on its roof drove past me slowly and yelled “Cheater!” It was the first of many snide comments I’ve received while pedaling the bike through San Francisco. “Manpower forever!” a fixie rider bellowed while retaking me after I passed him on a park bike path. “Use the car lane, a$$%*#!” a slower rider cursed while I passed them in the bike lane. “You should learn to ride a real bike though,” a fellow cyclist told me after we’d chatted about e-bikes while we unlocked our neighboring bikes outside a grocery store one evening.
While there have been plenty of positive comments too, the negative ones from cyclists are confusing though not entirely unexpected. Probably some are meant in good fun. But I think they mostly stem from a fundamental misunderstanding of the purpose of an e-cargo bike like my Benno Boost. This bike didn’t replace another bike in my growing stable of pedal-powered craft in the garage. It’s replacing my car.
The bike has also fundamentally changed how I experience living in an urban area for the better.
I’ve ridden a bike here in San Francisco since the first day I arrived, more than a decade ago. It can be a fabulous way to get around the city. But the hills are no joke. To ride from one neighborhood to the next can mean arriving an exhausted, sweaty mess. Crossing the entire city is a workout, a physical experience that is best planned for with a change of clothes, water, and a snack. Which can, of course, be part of the charm. Plenty of people make cross-town rides on conventional bikes in SF every day, of course, and I was once of them. Like, as recently as three months ago.
A Swiss ski patrol unit’s custom Boost. Photo: Benno
But the right e-bike completely changes that experience. It simultaneously shrinks the distances between destinations in an urban space while opening it too, reminding the rider they’re pedaling through a natural space, even if one with lots of people and buildings and cars and bikes. This bit of alchemy, spinning a regular bike commute into gold, is produced, simply enough, with the bike’s motor, and in the case of the Benno Boost, the bike’s easy-riding design. By removing just enough of the physical task of riding a bike through hilly terrain, an e-bike lets the rider forget they’re on a bike, to a degree. A daunting climb, a stiff headwind, nothing fazes, really. It’s a subtle thing, and one I hadn’t expected, but rounding off the edge of physical effort opens the rider to their surroundings because you’re not thinking of the effort. Trees, houses, the sky, the sights, the smells—everything around you leaps into your awareness in a way I have never experienced on a conventional bike. I feel more present, more connected with my surroundings. And totally horrified I ever traveled these same streets confined within a car.
Of course, that’s where people yelling “cheater” come in. But a cargo bike, like the Benno Boost, is meant to be a cheater, in a sense, because it’s built to take over urban or suburban or, heck, some rural tasks, from a car. That’s the whole point.
Reviewing the Benno Boost E
I sprung for the base model Benno Boost E, a Class 1 e-bike powered by the Bosch Performance Cruise drive. The 250-watt motor produces a maximum of 65 Nm of torque and has a top assisted speed of 20 mph, though you can pedal as fast as your legs can push you; the motor simply switches off at 20 mph. The bike comes with a rear cargo rack that’s rated to hold 90 pounds. I added footrests for the rear rack to accommodate a rider (my infant daughter, eventually), and to support the floor of large bike bags. I also bought a burly front rack that can hold 55 pounds. Benno makes their own bags, and I purchased one, the utility pannier, which can swallow 30 liters worth of whatever: groceries, backpack, wetsuits, camping gear, dogs, you name it.
The motor is relatively quiet.
These foot platforms are add-ons.
The frame is a very sturdy aluminum with a steel fork to soften the ride up front just a bit. Benno designed the bike around its 24-inch wheels which keeps the bike very nimble and playful feeling. The wheelbase is just 73 inches, shorter than most longtail cargo bikes, so it rides pretty much just like any standard commuter. It’s heavy, at about 60 pounds, but that’s lighter than larger e-cargo bikes I comparison shopped. Plus, the relatively short wheelbase means it fits in my garage, unlike cargo bikes with big cargo boxes up front or a tail that’s twice as long.
Power is put to the ground with a 10-speed Shimano Deore drivetrain. With the motor engaged, you have 5 settings: Off, Eco, Tour, Sport, and Turbo. There is not a hill in San Francisco that the Turbo setting does not laugh at. I’ve stuffed my pannier with 40 pounds and pointed the bike straight up some of North Beach’s steepest hills, cable cars groaning their way up next to me, and it’s still a relative breeze.
E-cargo bikes can be massive, heavy, unwieldy, and an eyesore. The Benno is none of those things. I’ve read before that Benno Benzinger, designer of the bike, didn’t like the look of any available e-cargo bikes out there, finding most of them dorky. So he made his own. That’s apparent here. When I’m not getting yelled at by purists, I’m getting strangers complimenting me on the bike.
Ego-boosting is merely an ancillary benefit, however. As I’d hoped, the bike has absolutely replaced my car for driving anywhere less than 7 miles, which is a cross-town drive in San Francisco. I’ve reduced my driving by 65 percent just by owning this bike, and I can get that number down with another accessory, a surfboard carrier; the Carver model apparently bolts right to the Boost. Grocery store runs, hardware store trips, quick jaunts to the Marin Headlands over the Golden Gate Bridge—it’s all easy and fun on a bike like this.
There are campgrounds in Marin within 10 miles from my apartment, accessible only by fireroads which I’m planning to ride to in the new few weeks. It fits on my car’s bike rack, so I’ve driven it to fireroad-accessible backcountry lakes in Northern California and zoomed out to hard to reach places with ease. This would be a phenomenal bike touring system if you planned to recharge accordingly.
The computer is small, waterproof, and intuitive.
The battery pack unlocks with a key and fully charges in three hours.
Which brings me to range. It’s actually enormously difficult to calculate because it depends entirely on how hard you pedal and which settings you use. But I ride it every day, usually covering 5-10 miles, though sometimes more, and I charge the 400 Wh battery bike every other day. A conservative estimate would be 25 miles per charge if you live in a hilly place, and 40 if you live somewhere flat.
I’d never really meant to buy an e-cargo bike, or any kind of e-bike, by the way. But I’d bumped into parents dropping their kids off at my daughter’s daycare who were riding them. I researched bikes, found the Benno, went for a test ride, and was hooked within a mile. Within moments, the concept of driving short distances is immediately rendered absurd. The e-cargo bike can be a revelation, in the right situation, and for an adventurous city dweller, it’s about as good a solution to transport as it gets.
The bike is not cheap, however. The base price is $4,000. A model with a more powerful motor can reach 28 mph, but costs another $1,000. But when thought of as a more fun version of a car, it’s a bargain.
All bike photos: Housman
Great write up, thanks!
That’s a worthy e-bike to consider. Thanks for the info!
We have the Tern GSD, another great option!!
I have owned a benno boost for over a year. Have put over 1000 miles on it with no issues and loving every ride.
I did a test ride of the Tern GSD as well, but found the ride definitely stiffer and harsh compared to the Benno. Also the Tern was heavier and awkward to move when stopped. So I went for the Boost and never looked back until now.
I have received nothing but great comments and compliments, especially on my rides to Costco.
Of course, I live in New England, so not a whole lot of cyclist purist out there.
I test rode one and loved it, but ended up going with the Tern GSD mostly for the opportunity to put two kid’s seats on the back. They’ve got the same Bosch setup, but the GSD is a little lower to the ground (20″ wheels that don’t feel small at all instead of the Boost’s 24s), and can carry more junk. Both bikes have the benefit of being heavy loaders without being as long as an Xtracycle or Big Dummy.
It’s fun, and the electric assist makes it so much easier to choose your bike for a grocery store run even if you have to deal with some hills on the way.
After riding an e-assist cargo bike for a while, I’ve learned that it gives you a lot of opportunities to leave the car behind, but I get a little bored of the upright riding style and need to switch back to my old school bike every so often. As always, the best answer is to just own more bikes.
(tongue firmly in cheek) A proper response to those insisting that you’re cheating by riding an electric bike should be “you should learn to run! That bicycle you’re on is cheating!
Hand to god, I responded basically the same way to the dude who tried to give me grief outside the grocery store. He laughed, I laughed, it was a nice moment.
Hello fellow cargo bike lovers. Please take my short, anonymous survey for CA ebike & cargo bike owners. I’ll use the data to advocate for purchase incentives and infrastructure. Data drives change! Spread the word about my survey. Ebikesurvey.com
Justin – thanks for the great review!! I live in SF too and I’m considering the Boost, comparing it to the Tern HSD (not available yet) and some of the Riese & Muller touring bikes. Don’t need a ton of cargo space (a normal rear rack will do ) so mostly just want to get whatever will be best in the city…
Boost doesn’t have any suspension, as where the HSD and R&M bikes do. Boost tires are right between HSD (20″) and R&M (26 or 27.5). Motor options should all handle SF hills, but Boost is traditional chain instead of Gates Carbon Drive with internal hub motor (I like the ability to ride up to stop light in high gear, then shift down while waiting for green).
All things considered, how does the Boost handle some of the terrible road surfaces downtown? Is it nimble enough to squeeze past buses and cars on Market St?
Hi Nate. The Boost feels like a normal commuter bike. Plenty zippy and nimble, even with a light load. The beefy-ish tires and steel fork dampen bumps very well. I’ve never once wished for suspension or even given it a thought. The motor handles every single hill in the city and I just downshift while approaching a stop, or bump up the assist to a higher level to push off the line. Honestly, I wouldn’t change anything about the bike—except for the cost.
Thanks for this, Justin. In the market for something similar this summer.
It’s not replacing a bike ride, it’s one less car.
Enjoyed the article on the Benno Boost, just bought two! check out Velockers too!
Don’t expect Benno to stand behind its ebike should it need a repair under warranty. In less than three months of ownership, the rear hub on my Benno broke. It needs to be replaced. Instead of owning the problem and resolving it, Benno told me they will not fix it. Instead, they wrote me an email saying that I had to contact the manufacturer of the part to ask for warranty coverage. So please be aware if you buy a Benno and it needs a repair while still under warranty, Benno will not stand behind its ebike. Instead will redirect you to contact whatever manufacturer they sourced. I’ve never encountered anything like this. Outrageous considering the premium price these bikes sell at. I’d never buy another one.
There’s nothing shady about what Benno told you, Jeanne. If the frame (or some other Benno component) broke, you’d have a right to expect them to sort it out directly. But the rear hub is made by Shimano, and it’s just a normal thing to have to go straight to Shimano to get it replaced.
Worth mentioning: If you’re going to go to the effort to get a new hub, it’s worth considering something burlier than the stock Shimano. I’m still using my stock hub, but I’ll replace it with something else — likely an Onyx — when it dies.
Good luck.