We’ve written before about the changes in the bike business in the years since online retail threw a brick through, well, brick and mortar windows. Bicycle Retailer and Industry News recently asked a bunch of bike shops how they feel about servicing bikes bought online, or e-bikes bought at e-bike retailers, and what all this means for the future of the LBS.

The takeaway seems to be that nobody is super stoked to spend most of their time servicing bikes bought online, and that obscure e-bike brands might be left out in the cold for some kinds of repairs, but, for the most part, a paying repair is a paying repair and nobody’s going to turn the back on someone who needs their Canyon bike fixed up.

You can read the whole series of mini-interviews, right here.


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